FAQs

For beginners, we recommend starting with basic equipment such as polishing machines, benchtop engravers, and simple casting machines. These tools are user-friendly and essential for fundamental jewelry making processes.

While some machines are versatile, cutting metals and gemstones typically requires different equipment due to the varying hardness and cutting techniques. It's advisable to use specialized machines for gemstones to ensure precision and avoid damage.

Regular maintenance includes cleaning after each use, lubricating moving parts, and checking for wear and tear. It's also important to follow the manufacturer's specific maintenance guidelines for each machine.

Consult the troubleshooting section of the machine's manual. If the issue persists, contact the manufacturer or a professional repair service. Avoid attempting complex repairs yourself if you're not trained to do so.

Some machines can be upgraded with new features or attachments, which can be a cost-effective way to enhance your capabilities. However, for significantly outdated or worn-out machinery, purchasing new equipment might be more beneficial.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

United States, Canada, Mexico, United Kingdom, Germany, France, Spain, Italy, etc.

All items on the site are free to ship. Delivery time is about 7-10 business days.

Express shipping delivery time is about 5-7 business days.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).